Every Indian hotel has the same fifteen recurring guest situations. We are writing the playbook for each one, in plain Hindi-English, against the Fursat inbox and the WhatsApp templates your team already uses.
Three are drafted. Three more on deck. Email below to read them first.
The exact reply flow when a 2pm guest asks for 4pm. Inventory check, complimentary thresholds, when to bill, what to write back in Hindi and English.
From inbound enquiry to confirmed booking, with the exact WhatsApp templates, the right rate to quote, and how to pass the lead to a human if your GM is on the floor.
The five approved WhatsApp templates every Indian hotel needs, when to fire each one, and how to keep your sender quality green.
The forty-eight hour playbook: reach out on WhatsApp, document the resolution, draft the public reply, get the rating updated. With copy you can paste.
Phone is ringing, OTA is dropping inventory, GM is at dinner. The standing operating procedure for the busiest two hours of your week.
How a new joinee gets productive in eight hours with Fursat. The checklist, the supervised mode, the handoff signals.
Every playbook is co-written with a frontdesk team in a live property. We shadow a shift, run a dry-run on a Sunday afternoon, then publish the SOP with their name on it (with their permission). No theory, no consulting deck.
Want your property featured?
If your GM has a workflow we should write up, tell us. We will run the shadowing on our dime, share the draft with you for approval, and publish with attribution. Email playbooks@getfursat.com.