Fursat answers every inbound message and call across WhatsApp, phone, email and OTAs. The guest never knows it is an agent. The GM only sees clean bookings and clean action items.
We worked 1,000+ properties over 8+ years. The sales process was always fragmented across every channel a guest uses to find a hotel, so we built a tool to help us. Today our small team manages 1,000 properties with it. We hope it helps you manage yours.
The next decade of Indian hospitality runs on regional chains and holdcos, not OTAs. Their frontdesk has to be world-class, in every language their guests speak.
White-labeled, on the chain's own number, on the chain's own WhatsApp. Guests never meet Fursat. They meet the brand they booked.
WhatsApp, calls, email, Booking.com, Airbnb, Instagram, Facebook, Google. If one channel sits outside, the GM still has to chase it. So we bring them all in.
Data lives in Mumbai (ap-south-1). UPI Autopay native. GST invoices. Hindi, Tamil, Bengali, Marathi, plus six more Indian languages. The agent answers in whatever the caller speaks.
The ones that booked, the ones that booked elsewhere, the ones that went quiet. The lesson was humbling and clear: we almost never lost on speed, we replied in minutes. We lost after hello, on the close, on availability, on price. So we built the agent to fix exactly that.
The way you lose a booking is to say one thing, then another. Available, then sold out. One price, then a higher one. The agent answers from a single live calendar, so it never contradicts itself across a thread.
Not a nightly figure that balloons at checkout. One total for the exact dates and group, taxes and meals included, the same number the guest sees on the channel. Confusing prices are the quiet killer.
It tracks what the guest asked for, answers all of it, and makes a real offer with a real hold. When it follows up, it follows up with a reason, a held price, a freed date, never a fifth "just checking in".
The routine enquiries it closes on its own. A high-value booking or an unhappy guest it routes to your team as a one-tap approval. You stay in control of the moments that matter.
The fastest way to understand what we do is to message the demo number and listen to it pick up.