I signed up but nothing happened
After you complete signup, you land on a short setup page for your account. It shows what is ready and what is still in progress, typically a WhatsApp connection step and, if your plan needs one, a billing step. This usually finishes within a few minutes; if you never saw it, sign back in rather than signing up again.
What normally happens right after signup
You land on a short setup page for your account showing what is ready and what is still in progress.
This usually finishes within a few minutes. If a step is still showing as in progress after 15 to 20 minutes, that is longer than normal.
If you don't see the setup page at all
Sign back in with the same email or account you used to sign up; your account and its setup page are still there even if you closed the tab or lost your connection partway through.
If signing in doesn't bring you back to your account, don't create a second signup with the same listing; it's more likely to cause duplicate-property confusion than to fix anything. Contact us instead.
Do I need to complete billing before I can use my account?
It depends on your plan. The free 'list and manage it for us' tier needs no billing step. The paid Sync and channel-manager plans need billing completed before that plan's features activate.
How long should setup take?
A few minutes, in most cases. If a step is still in progress after 15 to 20 minutes, contact us with your property name and we will check what is happening.
Message us on WhatsApp with your property name, the exact error or a screenshot, and which step you were on. We will try to reproduce it and reply the same business day.