My listing details or photos did not import
When you connect an Airbnb listing, photos, amenities, and details are pulled in automatically, but this can be partial or delayed right after connecting. Pasting the same listing link again on your property page often finishes what did not come through the first time; anything still missing can be added manually.
Try a re-import first
On your property page, open the Airbnb card and paste the same listing URL again. This is safe to do at any time and pulls in anything, like newly added photos or amenities, that was missed the first time.
What to add manually
Some details, like a custom description or room-level facts, are best added or edited directly on your property page rather than waiting on import. Anything you type there is never overwritten by a later import.
Why didn't all my photos come through?
Import pulls what is publicly visible on the listing at the time. If photos were added to Airbnb after the last import, re-import to pick them up.
If re-importing doesn't fix it, what should I do?
Contact us with your property name and which details are missing; we'll check what happened on our end.
Message us on WhatsApp with your property name, the exact error or a screenshot, and which step you were on. We will try to reproduce it and reply the same business day.