I got a double booking even though sync is on
First, contact the guest and the platform involved right away. Sync greatly reduces double bookings but does not make them impossible: every calendar sync method has some window between a booking happening and every other platform reflecting it, and a booking placed inside that window can collide.
What to do right now
Message both guests as soon as you notice, before either arrives. Most platforms have a process for relocating or refunding one guest when this happens; use the platform's own booking-conflict process for the one you need to cancel or move.
Why it happened
Even with sync connected, there is a real, if small, window between a booking happening on one platform and it reflecting everywhere else. Two bookings placed inside that same window, on different platforms, for the same dates, can both go through before either calendar catches up.
Does this mean sync isn't working?
Not necessarily. A single collision doesn't mean sync is broken; it means it happened in the small window every sync method has. If it's happening repeatedly, contact us with the dates involved so we can check your specific connection.
Should I report this even if I have already resolved it with the guest?
Yes, especially if it happens more than once. Tell us the dates and platforms involved so we can check whether something specific to your account needs fixing.
Message us on WhatsApp with your property name, the exact error or a screenshot, and which step you were on. We will try to reproduce it and reply the same business day.