Connect a WhatsApp number for guest messaging
Connecting WhatsApp lets guests message your property and reach an assisted inbox instead of your personal number. It uses a short verification flow through WhatsApp's own business setup; once approved, messages start flowing to your account.
What you'll need
A phone number that can receive an SMS or call for verification, and access to confirm the connection through WhatsApp's own setup screen when prompted.
What 'pending' means
After you complete the connection steps, verification can take some time to finish; this is normal and usually resolves within the same day. If it is still pending after 24 hours, contact us.
Can I use a number I already use for personal WhatsApp?
No. The number you connect needs to be dedicated to this use; a number already active on personal WhatsApp will conflict with it. Use a separate number, or contact us if you want to move an existing number over.
Will this change my existing Airbnb messages?
No. This only affects direct WhatsApp messaging, not messages inside Airbnb's own messaging system.
Message us on WhatsApp with your property name, the exact error or a screenshot, and which step you were on. We will try to reproduce it and reply the same business day.