A booking is not showing up
A new booking made on Airbnb (or another connected platform) should block the corresponding dates on your calendar within a few hours, following normal sync timing. If it has been longer than that, or if guest details are missing, check the calendar-sync article first, then contact us with the exact dates.
Expected timing
Availability, the dates being blocked, follows normal sync timing, up to a few hours. Full guest detail (name, contact, stay dates in your account) can depend on which plan you are on.
If it is genuinely missing
Contact us with the property name and the exact dates of the booking; we'll check what happened on our end rather than have you guess.
Why does one booking show more guest detail than another?
How much detail comes through can depend on the platform the booking came from and your plan. If a specific field you expect is consistently missing, contact us and we will check whether that is expected for your setup.
Message us on WhatsApp with your property name, the exact error or a screenshot, and which step you were on. We will try to reproduce it and reply the same business day.