My Airbnb calendar is not syncing
If a booked night still shows open on the other platform, or the reverse, it's almost always one of three things: the wrong link was pasted, the connection hasn't refreshed yet, or the pasted calendar link is stale. Work through them in that order.
1. Check what was pasted
The field asks for Airbnb's calendar link (ends in .ics), not your listing URL. If a listing URL was pasted there by mistake, sync won't work at all; open the Airbnb card and check what's shown, then re-paste the correct calendar link if needed.
2. Give it time
Airbnb pulls in an external calendar on its own schedule, not instantly; a delay of a few hours after a booking or block is normal, not a sign anything is broken. If it's been less than that, wait before assuming it's an error.
3. Check for a stale link
If a listing was edited, relisted, or its calendar link changed on Airbnb's side, the old link stops working. Reconnect using the steps in 'Connect your Airbnb calendar' with a freshly copied link from Airbnb.
How do I know if the delay is 'normal' or an actual problem?
If it's been a few hours and the mismatch remains, re-check the pasted link. If it's been days, contact us with your property name and the dates involved.
I got a double booking, what now?
See 'I got a double booking even though sync is on' for what to do right now.
Message us on WhatsApp with your property name, the exact error or a screenshot, and which step you were on. We will try to reproduce it and reply the same business day.